Global Sales & Service Transformation Director

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

As a seasoned Global Sales & Service Transformation Director you will step into a fast‑moving environment, amplifying the progress already underway and driving decisive execution across our global Sales and Service back‑office operations.

You will drive the harmonization and optimization of processes across a 900‑person organization currently working within multiple country‑specific SAP and Salesforce environments.

As we move toward SAP S/4HANA, this position presents a rare opportunity to standardize and modernize our core operational workflows—enhancing efficiency, strengthening quality and compliance, and improving the customer experience on a global scale.

You will operate at the intersection of business, technology, and change management, collaborating closely with key market stakeholders and an external consulting partner to design and implement the future‑state operating model.

Key Responsibilities

• Lead Global Process Harmonization Assess current Sales & Service back-office processes across regions
• Identify optimization opportunities and define standardized global processes using an 80/20 harmonization approach
• Drive SAP S/4HANA Process Transformation Translate business needs into scalable, future-ready process blueprints aligned with the SAP S/4HANA upgrade
• Ensure alignment between process design and system capabilities across SAP and Salesforce environments
• Develop the Global Process Blueprint Establish and lead a cross-functional working team with representatives from the US, Germany, UK, France, and Italy
• Facilitate workshops to design, validate, and document end-to-end processes
• Balance global standards with critical local requirements
• Partner with External Consultants Collaborate to leverage best practices, methodologies, and delivery expertise
• Act as the key internal counterpart, ensuring business ownership and long-term sustainability of solutions
• Enable AI-Driven Process Evolution Identify opportunities to progressively integrate AI and intelligent automation into back-office processes
• Support the roadmap for increasing digital enablement and data-driven decision-making
• Deliver Measurable Business Impact Drive improvements in customer satisfaction, service quality, compliance, and operational efficiency
• Define and track KPIs to ensure transformation outcomes are achieved
• Champion Change and Adoption Act as a transformation leader, aligning stakeholders around the vision and benefits of harmonized processes
• Support communication, training, and adoption efforts across regions

Required Qualifications & Experience

• 10-15 years’ experience leading global process transformation initiatives in Sales, Service, or Back-Office operations
• Strong background in process excellence, continuous improvement, or business process reengineering
• Hands-on experience with SAP (ideally S/4HANA transformations); familiarity with Salesforce environments is a strong plus
• Experience working with external consulting partners on large-scale programs
• Demonstrated ability to lead cross-cultural, cross-functional teams in a global environment
• Strong facilitation skills and experience running process design workshops
• Data-driven mindset with interest or experience in AI, automation, or intelligent process optimization

Key Competencies

• Strategic thinking with strong execution focus
• Stakeholder management and influence at multiple organizational levels
• Structured problem-solving and process design expertise
• Change leadership and strong communication skills
• Ability to balance global standardization with local business needs

Why This Role Matters

This role is critical to building a more efficient, scalable, and future‑ready Sales and Service back‑office organization. By harmonizing fragmented processes and enabling the adoption of modern technologies — including S/4HANA, automation, and AI — you will directly elevate customer experience, strengthen quality and compliance, and embed sustainable operational excellence across all global markets.

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About us 

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.  

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.