Global Key Account Manager

Global Key Account Manager , Copenhagen

People behind the solutions

At Fuller Technologies we know that building a strong team starts with creating opportunities for growth. For over a century, we’ve supported the people behind the solutions, fostering a culture where hard work is valued, learning is encouraged, and teamwork drives success.

Here, you’ll find the tools and support to develop your skills and take your career further. Join us and become part of a company that values your contributions and is committed to helping you succeed—every step of the way.

About the role

The Global Key Account Manager leads and develops strategic relationships with our largest and most influential customers. The role exists to ensure our global key accounts receive the highest level of partnership, support, and commercial value. By understanding their business needs, driving joint initiatives, and coordinating cross‑functional efforts, this position secures long‑term growth, strengthens customer loyalty, and ensures Fuller is positioned as a trusted strategic partner across all markets.

About the department   

This position is part of a global, cross‑functional commercial team dedicated to supporting our most strategically important customers. The team works closely across regions and functions to deliver consistent value, strengthen long‑term partnerships, and ensure a unified approach to our global key accounts. While the role is hybrid, the right candidate should expect to maintain a minimum of 50% physical presence at one of our global offices to effectively collaborate with colleagues and stakeholders.

Your  Responsibilities :

Customer Lifecycle Management

• Develop and execute strategic account plans for global key customers
• Manage renewals, contract expansions, and long‑term account development
• Identify risks, challenges, and opportunities across the customer lifecycle

Commercial & Financial Management

• Drive revenue growth through upselling, cross‑selling, and strategic commercial initiatives
• Negotiate global commercial agreements in collaboration with Regions, Legal and Finance
• Manage pricing, profitability, and forecasting for key accounts
• Oversee budget planning and financial governance related to global customers

Performance & Governance

• Monitor account performance and ensure delivery against agreed objectives
• Translate customer insights into internal improvements, product feedback, and strategic actions
• Ensure compliance with internal standards, governance frameworks, and contractual commitments
• Develop and report KPIs for account health, customer satisfaction, and commercial performance

Strategy & Enablement

• Lead joint business planning and long‑term strategic collaboration with key customers
• Coordinate cross‑functional teams to deliver customer initiatives and regional & global projects
• Build strong senior‑level relationships to position Fuller as a trusted strategic partner
• Secure opportunity management and pipeline updates in CRM for full global visibility

You bring

Account Leadership Experience

• Proven track record managing major and/or strategic accounts in a B2B enviroment
• Experience developing and executing strategic account plans that drive long-term growth
• Strong commercial acume with the ability to manage complex contracts, pricing structures and negotiations
• Demonstrated success in driving revenue, profitability and customer value.

Cross‑Functional & Customer Insight Competencies

• Experience working cross‑functionally with Sales, Products, Operations, Legal, Finance, and Strategy teams
• Ability to translate customer needs and insights into actionable improvements and strategic initiatives
• Skilled at coordinating internal stakeholders to ensure seamless global delivery
• Confident in navigating complex organizational structures — both internally and on the customer side

Relationship & Stakeholder Management

• Strong stakeholder‑management capabilities with the ability to influence at senior and executive levels
• Excellent relationship‑building skills, fostering trust and long‑term strategic collaboration
• Ability to manage customer expectations, resolve conflicts, and maintain proactive communication
• Comfortable representing the company in high‑stakes discussions with global customers

Analytical & Strategic Skills

• Analytical mindset with the ability to structure data, develop insights, and define KPIs for account performance
• Strong problem‑solving skills and the ability to simplify complex situations into actionable steps
• Skilled in using CRM and other commercial systems to ensure accurate forecasting and visibility
• Clear and confident communicator capable of presenting to senior leadership and customer executives

Industry and company experience will be a clear advantage.

As an equal opportunity employer, Fuller Technologies embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds to apply irrespective of sex, gender identity/expression, disability, sexual orientation, or age. The more diverse our employees are, the stronger our team is.

Application and contact

Please apply by clicking “apply” on this page. Kindly note that we will be reviewing applications and conducting interviews - also on a virtual setting as required - on an ongoing basis so please apply as soon as possible.

No recruiters and unsolicited agency referrals, please.

Build a better world

Fuller Technologies helps build societies all over the world by contributing to the infrastructure needed for global economic growth. It is a big responsibility, and we are committed to driving growth while minimising environmental impact. To achieve this, your skills, your curiosity, and your drive for change are important. Together in our diverse team, we collaborate in an inclusive and supportive environment to discover further ways to economic and environmental success.

For further information on Fuller Technologies' business and services, visit https://www.fuller-technologies.com/