Finance Product Analyst - Copenhagen

Financial Product Analyst (Hybrid – Copenhagen)

What to Expect 

We are looking for a Financial Product Support Analyst with a strong technical foundation. In this role, you will dive into all areas of the Exerp system, with a particular focus on its financial components. You will be part of our Client Service team based in Copenhagen. This position is responsible for providing best-in-class service to our clients, with a focus on the client experience. 

The Client Service team handles 3^rd level Technical Support for our clients. You will be supporting our suite of products including our market-leading ERP Exerp Platform, Web-services, and Apps. Our products are complex, highly customizable, and very flexible towards our clients' needs.  

Alongside solving our clients' most crucial problems, the position offers exciting career possibilities and prospects for the future as we are in constant development as a department. 

What You Will Do 

In this position you will be in daily contact with our clients, aiming to deliver the best possible client experience. Typically, communication happens through tickets and we also participate in meetings with our clients. 

Our customers are some of the largest fitness chain operators in the world, we deal directly with dedicated Exerp superusers and application specialists, who rely on our support. You will analyze and resolve often complex client issues/questions and involve the appropriate resources internally until the problem is solved. 

You will be working alongside a team of Technical Product Analysts to help our clients with financial product-related questions, inconsistencies/issues in financial reporting and billing processes including payment gateways.  

Additionally, you will be a part of our Major Incident response team, who works to solve the most urgent and crucial problems for our clients. 

What You Will Bring 

You have recently completed a Master’s degree in a finance-related field from CBS or another university. Ideally, you also have relevant work experience in fintech or a similar client-facing role, particularly involving support of software applications. Experience with billing and collection processes, simple accounting, account receivables and financial reporting. An excellent ability to communicate in English both written and verbally. We imagine you are curious, eager to learn and able to work independently and as a contributing member of the team. Attention to detail, patience and a good sense of structure are highly essential to success in this position.  

It would be beneficial if you have experience with databases, SQL, and Excel and have a general solid interest in IT. Experience with API’s and payment processors such as Adyen etc. would be both beneficial and advantageous. 

Contract Details

• Full time employment
• In our Copenhagen office, with option to WFH.
• Start date: As soon as possible
  
  
  
  

Important Notice Regarding Email Communication from Exerp

Please be advised that Exerp will only contact you using email addresses with the domain name of clubessentialholdings.com.

We have been made aware of attempts to impersonate our company using domains such as clubessentialcareers.com. These emails are not affiliated with Xplor Technologies or Exerp and may be part of a scam. We strongly advise against engaging with any correspondence that does not originate from an official clubessentialholdings.com email address.

If you receive a suspicious email or have any questions or concerns, please contact us directly at recruiting@clubessentialholdings.com.

Your security and trust are important to us.