IT Onsite Support Engineer ( m/w/d)

Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.

With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.

Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.

In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.

Mission Overview : 

As part of an onsite support reinforcement, we are looking for an IT Onsite Support Engineer (1st/2nd level) to provide daily end-user assistance on site.

Main Responsibilities : 

• Provide support to end-users on workstations and mobile devices
• Installation, replacement, relocation, and removal of IT equipment
• Troubleshoot hardware and software incidents
• Support for monitors, printers, scanners, and docking stations
• Receive, inventory, prepare, and install IT equipment
• Provide clear and timely feedback to users and ensure proper ticket updates

Expected Profile :

• Minimum 3 years of onsite IT support experience
• Excellent customer service and communication skills
• Ability to work independently and take initiative
• Organized, professional, hands-on approach
• Candidate already trained / able to onboard quickly

Required Languages :

• Fluent English & Danish (mandatory)

Technical Skills Required

• Onsite IT support (1st / 2nd level)
• Windows environment / Office 365
• Azure & Entra ID
• Apple ecosystem support: Mac, iPhone, iPad
• iTunes
• JAMF (strong asset)
• Hardware support: PCs, Macs, printers, scanners…
• Ticketing tools (ITIL)

Working Conditions : 

• Working hours: 09:30 – 18:00
• 1-hour lunch break (no support required during lunch)
• Fully onsite presence required
• Workload: Full time (4 or 5 days/week)

All our positions are open to people with disabilities