Service Owner - Legal & Governance Platforms

Job Req Number:  109938 
Time Type: Full Time

Global IT | Group & Enterprise Applications | Hedehusene, Denmark

DSV is expanding its IT capabilities as the world’s largest transport and logistics company, following the acquisition of DB Schenker. We are looking for a Service Owner to take end-to-end responsibility for a portfolio of legal and governance-critical enterprise platforms, supporting DSV Legal and other key stakeholders across the organisation.

About the Role

As Service Owner, you will have end to end accountability for several enterprise platforms supporting legal compliance, governance, and secure information management, including:

• OneTrust
• Solusi
• Simpler Legal
• Sterling VDR

These platforms play a critical role in enabling data privacy compliance, contract lifecycle management, third party risk management, and secure legal collaboration.

You will act as the bridge between Legal, Compliance, and IT, ensuring that legal requirements are correctly translated into stable, secure, and scalable IT services. While you are not expected to be a practicing lawyer, you must have a strong understanding of legal and regulatory requirements and the ability to challenge, clarify, and support Legal stakeholders from a service and technology perspective.

Key Responsibilities

• Own the full service lifecycle (run, change, improve, retire) for assigned legal and governance platforms
• Ensure the availability, stability, security, and compliance of the services
• Act as the primary IT partner for DSV Legal, ensuring their requirements are understood and supported
• Translate legal, regulatory, and compliance requirements into service roadmaps, system configurations, and enhancements
• Drive incident, problem, and root cause management, including escalations
• Own change, release, and lifecycle management, ensuring minimal business risk
• Maintain service documentation, architecture overviews, and CMDB accuracy
• Manage vendors, contracts, SLAs, and service costs
• Ensure integrations and data flows meet legal, security, and compliance standards
• Identify automation and improvement opportunities to increase efficiency and control
• Contribute to the continuous improvement of IT service governance and operational maturity

What You Bring

Professional Experience

• Proven experience as a Service Owner, Application Manager, or similar role in an enterprise IT environment
• Strong understanding of IT service management (ITIL) and operational governance
• Experience working with legal, compliance, risk, or governance-related platforms, such as:
  • Data Privacy & Consent Management
  • Contract Lifecycle Management (CLM)
  • Third Party Risk Management (TPRM)
  • Legal matters or document management systems

Legal & Regulatory Understanding

• Solid understanding of legal and regulatory frameworks relevant to global enterprises (e.g. data privacy, contracts, regulatory compliance)
• Ability to engage confidently with Legal professionals, understand their needs, and translate them into IT solutions
• Experience working in environments with high compliance and audit requirements

Education

• Relevant higher education, for example:
  • Law
  • Business Administration
  • Information Systems
  • IT / Engineering
  • Compliance, Risk, or Governance-related disciplines
• A legal background is an advantage, but not a requirement, if combined with strong practical experience and legal domain understanding

Personal Competencies

• Strong stakeholder management skills across Legal, IT, and external vendors
• Structured, analytical, and able to work with complex requirements
• Comfortable taking ownership and making decisions in a global setup
• Able to balance legal risk, technical feasibility, and operational stability

Why Join DSV?

You will join a global organisation where legal compliance and digital governance are business-critical. In this role, you will have a direct impact on how DSV manages legal risk, regulatory compliance, and secure information handling across the enterprise.

You will work with experienced colleagues across IT and Legal, influence high-visibility platforms, and help shape the future of DSV’s legal and governance landscape.

Want to know more and apply?

We will be happy to answer any questions you may have regarding the position and about your options in DSV. You are welcome to call, Senior Team Lead, Group Business IT Service, Patrick Doyle on +45 2541 6412.

We look forward to receiving your application via the link below as soon as possible. We will process the applications on an ongoing basis.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.