Partnership Manager

Dixa is an agentic AI customer service platform built for B2C ecommerce brands. We unify AI automation and human support across every channel to drive efficiency, protect revenue, and turn customer data into smarter decisions. 

Since launching in 2018, we've grown from Copenhagen to a global presence across Europe and North America, with backing from General Atlantic and others, we are disrupting the $50B+ customer service software market. Today, we power 500+ leading digital-first brands in ecommerce, D2C, gaming, and fintech with a conversation first CX platform.

The Opportunity

Partnerships are the connective tissue of our growth strategy, extending our reach, amplifying our value, and embedding Dixa into the ecommerce ecosystem. As Partnership Manager, you'll play a key role in building our end-to-end partnerships GTM motion.

• 1-3 years in partnership management with proven success driving partner revenue, preferably in SaaS or B2B tech
• Strong understanding of the ecommerce, CX, or customer service technology ecosystem. Existing network in the Ecommerce space is an additional bonus
• Exceptional communication and negotiation skills. Can confidently engage with executive-level stakeholders both internally and externally
• Hands-on experience executing partner GTM, events, webinars, and co-marketing campaigns
• Proficient with Salesforce, Crossbeam, Slack, Notion, Excel, and AI productivity tools
• Analytical mindset with ability to track partnership KPIs and optimize performance
• Self-starter who takes ownership, solves problems proactively, and thrives in fast-paced environments
• Willingness to travel 30–40% for partner meetings and events

• Identify and onboard key technology and agency partners
• Build joint value proposition with partners to activate mutually successful GTM plays including lead sharing, co-sell, account mapping, co-marketing, events and sales campaigns 
• Drive enablement with partners as well internally with GTM teams
• Own end-to-end relationships with partners to drive sourced and influenced pipeline
• Be the voice of partners internally, ensuring they're embedded in our sales motion and top-of-mind for customers
• Build a thriving community of partners and drumbeat in the partner ecosystem

What Success Looks Like

Your impact will be measured across three core areas:

🎯 Revenue Impact - Drive sourced pipeline targets, increase influenced revenue through partner attach rate, and deliver quality partner introductions that convert to closed deals.

🤝 Partnership Growth - Onboard and activate high-value tech partners and ecommerce agencies, run effective account interlocks with Crossbeam mapping, and maintain a drumbeat of joint GTM activities.

📣 Ecosystem Leadership - Champion our partner ecosystem internally and externally, build a vibrant partner community, and ensure partners are embedded in our GTM motion with customers and prospects.

• Competitive base salary + variable compensation and 5% employer pension
• Budget for partner events and professional development
• 25 days’ paid annual leave + 5 Dixa Wellbeing days for recharging
• Private health insurance
• Generous paid parental leave for work-life balance
• Lunch allowance

Ready to Build Our Partner Ecosystem?

If you're energised by building win-win partnerships, love orchestrating co-marketing plays, and believe that a thriving ecosystem is a competitive advantage, we'd love to hear from you.

To apply, send your CV and answer these three questions (in writing or as a short video):

1. What's your approach to identifying and activating high-value partners?

2. Describe a partner GTM campaign you led that drove measurable revenue impact.

3. How do you balance being a partner advocate externally while driving accountability internally?