Customer Care Representative (m/f/d)

The Impact You'll Make

As our Customer Care Representative, you’ll play a key role in delivering outstanding customer experiences and ensuring smooth communication between our clients and internal teams.

Your impact?
Through your proactive support and problem-solving skills, you’ll help create a seamless customer journey. Your work will strengthen customer satisfaction and loyalty, making interactions easier and more efficient for our clients.

You’ll collaborate with colleagues from Sales, Logistics, and Technical Support and take ownership of handling inquiries, managing orders, and resolving issues promptly. By doing so, you’ll help us move toward a more customer-centric and efficient future.

The position is initially fixed-term, with the option of permanent employment 

What You’ll Be Doing

• Act as the main contact for customer orders in the EMEA region
• Check incoming orders for accuracy, including pricing, delivery terms, and product availability
• Coordinate with our global manufacturing sites to ensure timely delivery
• Confirm orders, answer customer questions, and provide updates
• Support internal teams and external sales with all aspects of order processing

What We're Looking For

• • Strong communication skills and a service-oriented mindset
  • Ability to work independently while being a great team player
  • Organized, adaptable, and comfortable working under pressure
  • Experience with SAP (including EDI) and MS Office tools
  • Excellent English skills; other European languages are a plus

   

  For further question, please contact Anja Kleiber, Talent Acquisition Partner, +49 4321 871 376

What You'll Get from Us

1. We promote from within and support your learning with mentoring, training, and access to global opportunities.
2. You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
3. We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
4. You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

Ready to Make a Difference?

If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.