We are looking for a Account Manager with strong project management and organizational skills, capable of bringing order and structure to a fast-growing, dynamic environment. You’ll play a key role in stabilizing and improving how we manage customer lifecycles — coordinating processes, defining standards, and ensuring consistent execution across teams. Rather than inheriting a ready system, you’ll help build one: designing efficient workflows, driving accountability, and turning a complex customer landscape into a predictable, scalable operation.
What You’ll Do
Client Portfolio & Relationship Management
- Own a diverse portfolio including Business Plan, Cookie Banner Plan, and Municipality clients
- Serve as the primary contact for your clients from onboarding through renewal, ensuring clarity, accountability, and responsiveness
- Leverage your international experience and cross-cultural communication skills to engage clients across geographies
- Monitor process compliance, ensuring consistency across customer groups and teams.
Customer Success Operations
- Collaborate with the Head of Customer Success to drive automation, scale processes, and transition customers toward card-payment billing
- Use your experience to guide clients through onboarding, adoption milestones, and platform optimization
- Identify usage patterns, adoption gaps, and renewal risks; proactively engage to minimize churn and maximise value
Growth & Value Creation
- Uncover opportunities for upsell, expanded usage, or migration to higher tiers
- Share client feedback and insights with Product, Sales, and Finance teams to refine segment strategies and product roadmap
- Use your analytical mindset to report on portfolio health, client satisfaction (CSAT/NPS), and operational KPIs
What We Expect
- You have 3–5 years of experience in project coordination, operations, or customer success.
- Demonstrated success in managing end-to-end client lifecycle from onboarding to renewal
- You have excellent English communication skills and can work confidently with international stakeholders.
- You’re detail-oriented, organized, and skilled at turning unclear goals into clear action plans.
- You’re comfortable with tools like CRM, project management software
- Ability to work independently, take ownership of client outcomes and collaborate across teams
Why Join Us
- Join a SaaS company with global reach, where your role directly influences client success and company growth
- Be part of a transition-focused team, bringing scalable, automated customer success models to life
- Work with international clientele and colleagues, leveraging your cross-cultural skills and experience
