Senior Manager, Customer Experience (12 months cover)

Are you ready to lead transformative global initiatives in a fast-paced MedTech environment? Do you thrive at the intersection between strategy, technology, and execution? 

Our excellent project lead has gone on maternity leave, and hence we’re looking for a passionate and driven Senior Manager, Customer Experience (12 months cover) to join our Customer Experience team. In this role, you’ll take ownership of two high-impact global projects – rolling out a new Learning Management System and governing a content management platform – designed to elevate our commercial capabilities worldwide.  The position is based here at our HQ and you can look forward to  15-30 travel days/year.

If you’re someone who excels in project leadership, embraces digital innovation, and enjoys collaborating with cross-functional teams and senior stakeholders across border, we’d love to hear from you. 

Key responsibilities

As a Senior Manager, Customer Experience, you will be the global business lead for two strategic initiatives that are critical to our commercial organization, particularly our sales frontline. You’ll be responsible for driving execution, ensuring alignment with business goals, and delivering both projects according to the defined roadmap across our global teams.

• Lead global roll-out and adoption of our Learning Management System (LMS), ensuring successful deployment across markets.
• Govern implementation and optimization of our Content Management Platform (CMP), aligning platform capabilities with business needs.
• Oversee coordinated execution of LMS and CMP projects, ensuring integration and alignment across systems, timely delivery, and milestone achievement.
• Collaborate cross-functionally with IT, Sales, Marketing, and local markets to ensure stakeholder alignment and smooth delivery.
• Act as business owner and primary contact for LMS and CMP, driving strategic alignment, performance monitoring, and effective platform utilization.

What you bring
We’re looking for a strategic thinker and hands-on project leader who can navigate complexity and drive results in a global environment: 

• Experience: Min. 5 years in leading large-scale commercial or enablement projects, ideally within global MedTech, Healthcare or B2B environment
• Exceptional project leadership skills with a track record of cross-functional influence and execution, delivering on time and within scope
• Excellent communication and stakeholder management skills, including experience working with senior leadership
• Ability to work independently, manage multiple priorities, and influence cross-functional teams across geographies
• Familiarity of digital platforms such as Learning Management Systems (LMS), Content Management Platform (CMP), CRM systems or similar tools is a plus 
• Fluent in English (written and spoken)
• Master’s degree or MBA degree in a business-related field required

Ready to apply? 
If this opportunity excites you, we encourage you to apply today! For more information about the role, feel free to reach out to Søren Fabricius at dksff@coloplast.com  

We will review applications on an ongoing basis, so don’t wait to submit yours. This position will remain open until the right candidate has been found. 

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

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