Finnish Speaking Customer Service Agent

THE OPPORTUNITY

Are you driven by hitting targets, solving real customer challenges and creating outstanding customer experiences? If you're passionate about making a difference and going the extra mile, this is your chance to shine - join our team!

As a Finnish Speaking Customer Service Agent, you will be the voice of Boozt with the mission to deliver an exceptional customer experience to our Swedish market. We are looking for individuals who take initiative, adapt quickly, and consistently push for delivering outstanding service.

WHAT YOU WILL DO

Your journey at Boozt begins with a structured training program designed to set you up for success. Ongoing training sessions and development meetings will ensure continuous growth in your role.

• Deliver high-quality customer service via phone, email, and chat.

• Identify opportunities to improve processes and contribute to better customer experiences.

• Handle a variety of inquiries, from product details to shipping, payments, and promotions.

• Take ownership of challenges and proactively seek solutions.

• Ensure a seamless experience from order to delivery.

YOUR PROFILE

• You are fluent in Finnish.

• You are also fluent in English since this is our corporate language and it is a part of your daily tasks to support other markets when needed.

• Fluency in a language spoken in one of our other markets is strongly valued.

• Good communication skills and a real interest in expressing yourself well, both in speech and writing (tests will be given as part of our recruitment process).

• Previous service industry experience is highly valued.

• You excel at solving problems, consistently exceeding expectations, and creating meaningful connections with both teammates and Boozt customers.

• You handle challenges with ease, offering quick, precise, and personalized solutions in high-pressure situations.

OUR OFFER

This is a chance for you to join our vibrant Customer Service Team, an opportunity to grow and develop with one of the leading Nordic E-commerce companies.

• Full-time employment starting with a 3 month probation period.

• Working hours for the team is based on a rotating schedule of either 8:00-16:00 or 10:00-18:00, Monday through Friday.

• Your working schedule will be published for you to see four months in advance.

• The start date will be the 1st of June.

You will join a big international team where we support and learn from each other, but most important of all – we have fun while doing so.

We’re reviewing applications on an ongoing basis, so don’t wait—apply now!

Note! Only applications in English will be considered. The first step in the recruitment process includes two mandatory assessments (PI behavioral & cognitive). These assessments need to be completed before we can consider your application.

We look forward to receiving your application!

BOOZT PERKS

• Great personal and internal career development opportunities

• A culture built on our values of trust, freedom, and responsibility

• Driven and passionate international colleagues

• A generous employee discount

• Healthy and delicious breakfast and lunch, top-quality coffee, and fresh fruit available everyday

• In-house gym, onsite masseuse, and medical doctor

• An amazing HQ in central Copenhagen – the iconic, energy-efficient Krystallen building, recognized for its architectural design and sustainability. Enjoy breathtaking city views and much more!

A LITTLE BIT ABOUT US

We are one of the leading e-commerce players in the Nordics. We offer our customers fashion, kids, sports, beauty, and home on Boozt.com and Booztlet.com. Headquartered in Copenhagen, with over 1,100 colleagues across Europe, tech hubs in Vilnius and Poznań, and a fully automated warehouse in Ängelholm, we create value for both consumers and brands while fostering diversity, inclusion, and innovation.