Technical Customer Success Manager

We're looking for a Customer Success Manager to lead complex enterprise implementations in a fast-moving company.

This role combines project leadership, technical problem-solving, and hands-on work with customer data. You'll get a front-row seat to how large organizations run KYC and compliance, and you'll help make it easier.

You don't need to be an engineer, but you should be comfortable owning the data workstream in onboarding and collaborating closely on integration-dependent deliveries.

You'll own implementations end-to-end for a portfolio of customers: project plans, stakeholder alignment, data mapping, validation, troubleshooting, and clear communication throughout delivery.

You'll work closely with peers in Customer Success, Product, Engineering, and FCP Services, especially when delivery depends on integrations, APIs, or data workflows.

We're open to strong mid-level and senior candidates.

After go-live, you'll stay close enough to support hypercare, adoption, and a smooth handover into the broader customer lifecycle.

Example projects you might run

• Enterprise onboarding with multiple stakeholders (Compliance, IT, business owners) and a fixed go-live date.

• Data intake and migration: mapping customer data into Avallone templates, validating outcomes, and troubleshooting edge cases.

• Integration-dependent delivery: aligning requirements, timelines, and technical dependencies across teams.

• Most weeks you'll have multiple onboardings or delivery workstreams running in parallel, so being able to prioritize, communicate clearly, and keep momentum is key.

Roles + Responsibilities

• Own onboarding and implementation for your customer portfolio: build project plans, coordinate stakeholders, and drive execution against timelines.

• Lead the technical workstream in onboarding: data intake, mapping, validation, troubleshooting, and iterative improvement of datasets.

• Turn customer processes into concrete implementation steps (requirements capture, process mapping, and clear action plans).

• Run customer-facing project communication: status updates, risk management, and expectation-setting with everyone from compliance specialists to executives.

• Work with Product and Engineering when delivery involves integrations/APIs; surface issues early and help drive them to closure.

• Support post-go-live motions (hypercare, adoption check-ins, health checks) and contribute to QBR preparation.

• You'll notice early when a customer is drifting. Then you'll put a plan on the table and drive it.

• When you see a customer ready for more (more users, another workflow, another product), you'll flag it and bring the context to Sales.

• Share what you learn, so the team gets faster over time (checklists, templates, SOPs, playbook improvements).

What success looks like (first 6 months)

• You've delivered multiple onboardings to a predictable go-live without surprises in the final stretch.

• Customers trust the output: uploads are validated, issues are documented clearly, and fixes happen fast.

• You've helped customers reach meaningful early value (what we call Activation) and built momentum towards steady, everyday use.

• You've improved at least one repeatable artifact (template/checklist/SOP) based on patterns you've seen in real implementations.

Requirements

We'll hire at the level that matches your experience.

Core requirements

• Experience in Customer Success, onboarding/implementation, project management, or a similar customer-facing role.

• Strong project management skills: you can create structure, align people, and keep delivery moving.

• Technical aptitude and comfort working hands-on with customer data (not just coordinating): CSVs/templates, mapping, validation checks, troubleshooting, and attention to detail.

• Strong written and verbal communication in English.

• Strong ownership and follow-through.

What tends to make people successful in this role

• You like turning messy, real-world problems into a clear plan and getting it done.

• You communicate early when something is off track.

• You know when good enough to ship is the right call, and you document what you did.

Leveling guidance

• Mid-level: you can run well-scoped onboardings, execute established workflows, and escalate early when needed.

• Senior: you lead the toughest implementations, handle ambiguity, coach others through tricky technical/data cases, and drive cross-functional execution.

Bonus points

• API-enabled implementations and/or data integrations.

• Experience in compliance-heavy domains (KYC/AML, sanctions, risk, or similar).

• Comfortable using simple tooling to validate/troubleshoot data (e.g., basic SQL, Excel/Sheets checks, BI).

Why Avallone?

At Avallone, implementations matter commercially, operationally, and for customer trust. You'll work on real delivery problems with smart colleagues across Customer Success, Product, Engineering, and FCP Services, and you'll have room to improve how we do things as we scale.

You'll also help shape how we run onboardings as we grow, including templates, playbooks, and how Customer Success and Engineering work together.

Location

Copenhagen, Denmark – hybrid (primarily office-based)

How to apply

We hire on a rolling basis and will close the process once we've found the right person. If this sounds like you, don't wait – send us your application.