Director , Commercial Strategy & Planning PMO

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The Director, Commercial Strategy & Planning PMO will play a pivotal role in driving alignment, discipline, and execution across the Commercial and Partnerships organization. This role is responsible for shaping and maintaining the consolidated commercial and partnerships plan, overseeing the project intake and prioritization process, and ensuring cross-functional initiatives are delivered effectively. The ideal candidate brings a strong PMO background, exceptional data literacy, and the ability to navigate complex interdependencies to enable informed and timely decision-making.

What you'll be doing

• Own and maintain the consolidated Commercial & Partnerships plan, ensuring alignment with enterprise priorities and strategic objectives.
• Lead the intake, evaluation, and prioritization funnel for commercial projects, enabling transparent decision-making on scope, resourcing, and timing.
• Establish and continuously enhance PMO governance standards, frameworks, and operating rhythms.
• Monitor and manage the progress of key commercial initiatives, tracking milestones, risks, and interdependencies across teams.
• Drive comprehensive status reporting, delivering clear, data-driven insights to leadership and stakeholders.
• Ensure cross-functional teams are aligned on project requirements, timelines, and expectations.
• Liaise closely with Product and Technology teams to ensure a joined-up approach across commercial, product, and technical roadmaps.
• Coordinate dependencies and timelines to ensure commercial needs are integrated into product planning and delivery processes.
• Proactively identify risks, issues, and business impacts across the commercial portfolio, ensuring early escalation and mitigation planning.
• Map and manage operational and strategic interdependencies to safeguard delivery and minimize disruption.
• Coordinate change management efforts for major commercial initiatives, ensuring stakeholders are engaged, informed, and prepared.
• Support the adoption of new ways of working by aligning teams on processes, timelines, and expectations.
• Utilize PM tools and analytics to monitor performance, identify trends, and support scenario planning.
• Build and manage dashboards and reporting mechanisms to enable data-driven decision-making across the Commercial & Partnerships team.
   

What we need from you

• 3–5 years’ experience in a PMO, strategy, or program/project management role (preferably within commercial, partnerships, or revenue-focused environments).
• Demonstrable experience managing portfolio planning, project intake, prioritization processes, and governance frameworks.
• High proficiency with PMO and collaboration tools (e.g., Smartsheet, Asana, Jira, Monday.com, MS Project, or similar).
• Strong analytical skills with the ability to interpret, manipulate, and present data effectively.
• Proven ability to manage multiple stakeholders and drive alignment in complex, matrixed environments.
• Excellent communication, facilitation, and presentation skills.
• Strategic Thinking & Planning
• Project & Portfolio Management
• Stakeholder Management
• Data Literacy & Insight Generation
• Risk & Dependency Management
• Cross-Functional Collaboration
• Problem-Solving & Critical Thinking
• Organizational Agility
   

Desirable skills

• Experience in a commercial, strategy, or go-to-market planning function.
• Exposure to change management methodologies or certification (e.g., Prosci) is an advantage.

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!