Design Ops Director

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The Design Ops Director role at Amex GBT is focused on elevating the UX design team's performance and operational excellence. The ideal candidate will transform design operations through systematic process improvements, advanced tool integration, and robust governance frameworks, and delivering measurable performance outcomes that align with broader organizational objectives. By bridging technical expertise with design innovation, the Design Ops Director will play a critical role in fostering a high-performance, collaborative design ecosystem. We foster a collaborative and inclusive environment where every voice is heard and valued. Working with us means being part of a dedicated group that thrives on excellence and continuous improvement.

What You’ll Do:

• Develop, maintain, and evolve the organization's design systems for consistency and scalability across platforms
• Implement and update design guidelines, standards, and governance
• Analyze and streamline design team processes and workflows
• Develop quarterly UX performance reports for senior leadership
• Monitor and analyze important UX metrics and performance indicators
• Develop dashboards and visualization tools for performance tracking
• Evaluate, select, and implement design collaboration tools
• Manage vendor relationships and design tool, and integrate design tools with broader product development ecosystem
• Track design team expenses for T&E and training
• Negotiate contracts and service agreements

What We’re Looking For:

• 7-10 years of experience in design operations or a similar strategic role
• Proven track record of design team efficiency optimization
• Advanced understanding of UX design principles and organizational design
• Outstanding communication and cross-functional collaboration skills
• Proficiency in design tools, analytics, and management platforms
• Hands-on experience integrating AI tools into design processes
• Proficiency with React development frameworks
• Understanding of JSON data structures and API interactions
• Ability to bridge technical and design team communication

Location

The US national base salary range for this position is from 

The national range provided includes the base salary that GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus, which rewards participants based on company and individual performance and is also eligible for awards under our Equity Incentive Plan.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!