Senior Training and Education Manager

Are you passionate about creating unforgettable customer experiences? Do you thrive in combining creativity with structure, and love turning ideas into engaging learning and educational experiences? If so, we want you to join our Customer Experience & Engagement (CXE) Team!

The Customer Experience & Engagement Team in 3Shape is a global team with the strategic responsibility to deliver on customer training, education, clinical consultancy, support and success. And we are looking for a Senior training and education manager (a specialist in Dental Lab, 3Shape) to join our Global Academy and Clinical Consultancy team.

In this role, you’ll be at the heart of training and educating both our internal teams, and our customers, helping them master cutting-edge digital dentistry solutions. Your mission? To design and deliver impactful educational experiences that empower professionals and elevate patient care worldwide.

We’re looking for someone who:

• Has a background as a dental technician, with strong experience in digital workflows – seeking growth opportunities in the digital dentistry industry

• Has hands-on experience with CAD/CAM and 3Shape Dental System in a lab environment

• Has a genuine passion for education and training, making complex concepts simple and exciting

• Loves collaborating in a dynamic, forward-thinking environment where customer needs and understanding drives everything we do

Essential job duties:

Develop training and education materials for our workflow ecosystems – with specific focus on lab

• Develop together with skilled instructional designers training and educational materials to be used online and in face-2-face training for both internal teams and our customers

Deliver training and education globally

• Deliver hands-on training (online, in-office, and on-site) for internal teams, local offices, and external customers

• Facilitate both standard and advanced workflow training with a strong focus on dental lab applications

• Adapt training delivery to different experience levels, from onboarding to expert users

• Take ownership of training sessions including preparation, execution, and follow-up

Advise customers and internal stakeholders on dental workflows and related solutions

• Spar with, and advise customers on adoption and usage of 3Shape solutions to optimize workflows in clinic and lab

• Contribute with dental workflow and product knowledge in product creation, marketing and other core internal functions

The role will come with some travel. You can expect 6-8 weeks/year.

In the area of Customer Experience and Engagement we strive to build growth opportunities, and therefore the role, responsibilities and activities may change over time, as you and the area grow and mature.

Required qualifications:

• Technical and product knowledge: Has deep practical experience in using 3Shape software Dental System, and being technical savvy

• Customer orientation: Maintains commitment to customers and colleagues, provides them with positive and supportive experience. Collaborative with a high level of engagement and customer service

• Professional presence: Demonstrates confidence and professionalism when interacting with customers and stakeholders and contributes to a safe learning environment

• Stakeholder management: Ensures smooth collaboration across teams, through great stakeholder management; proactively ensures team and CXE leadership is up to date, and supports activities and initiatives through active and conscious communications

• Problem-solving: Able to look for innovative, creative solutions to routine and new challenges, with a willingness to share results. Uses all types of resources available to resolve issues

• Attention to detail and organization: Maintains detailed records, information, and organizes it in such a way that supports the organization and employees’ needs

• Ethical conduct: Takes accountability for decisions and makes decisions that clearly adhere to industry regulations and an ethical standard

If you’re ready to combine creativity with purpose and make a real difference in how customers connect with technology, this is your opportunity to shine. Join us and help shape the future of dentistry—one experience at a time!

Join us in shaping a company culture that makes Monday mornings worth it

We are an exciting, visionary, and international place to work. But most of all, we are a diverse group of over 50 different nationalities in our DK office who all contribute to an awesome company culture. We partake in social clubs, monthly Friday social activities, as well as various in-team activities. If that’s not enough, then add on:

• An attractive healthcare package to keep you fit and well

• Breakfast every day, and a delicious and healthy lunch cooked by our private chefs

• Good work/life balance e.g., work from home policy for up to 2 days per week

• Amazing location – our office is located in the heart of Copenhagen, right next to Kongens Nytorv

• A joint purpose: to enable dentists to provide superior patient care to every patient, every time

We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.

About us

3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn.