Customer Experience and Education Program Manager

Are you passionate about creating unforgettable customer experiences? Do you thrive in combining creativity with structure, and love turning ideas into engaging learning and educational experiences? If so, we want you to join our Customer Experience & Engagement Team (CXE)!

The Customer Experience & Engagement Team in 3Shape is a global team with the strategic responsibility to deliver on customer training, education, clinical consultancy, support and success. And we are looking for a customer experience and education program manager to join our Global Academy and Clinical Consultancy team.

In this role, you’ll be leading our efforts to deliver our strategic priorities within the area of education and clinical consultancy. Your mission? To support management detailing the strategic initiatives, to eventually design and deliver impactful programs that empower digital dentistry professionals and elevate patient care worldwide.

We’re looking for someone who:

• Has at least 3-4 years’ experience in developing strategic initiatives around customer experience and customer engagement preferably from a commercial role in MedTech or biotech

• Has strategy and project management experience

• Curious and able to think outside the box and brings fresh ideas to the table

• Loves collaborating in a dynamic, forward-thinking environment where customer needs and understanding drives everything we do

Essential job duties:

Developing strategic initiatives

• Work closely together with management to develop our strategic initiatives within customer services, such as education and clinical consultancy

Project lead and manage specific strategic projects

• Act as project lead and manager on the development, implementation and program maintenance on specific strategic projects, such as our customer onboarding, training and education offerings programs

• Collaborate closely with global and regional stakeholders to develop programs and offerings

In the area of Customer Experience and Engagement we strive to build growth opportunities, and therefore the role, responsibilities and activities may change over time, as you and the area grow and mature.

Required competencies:

• Strategic thinking: Ensures a strategic focus within the initiatives of Global Academy and Clinical Consultancy, and ensures a tight link to the broader strategic initiatives in CXE and 3Shape

• Customer orientation: Maintains commitment to customers and colleagues, provides them with a positive and supportive experience. Collaborative with a high level of engagement and customer service

• Project management experience, with attention to detail and organization: Ensures structured project management, keeps detailed records, information, and organizes it in such a way that supports the organization and customers’ needs

• Educational program and stakeholder management: Experience contributing to or managing educational or training programs, with knowledge of program lifecycle, governance, and continuous improvement. Ensures smooth collaboration across teams, through great stakeholder management; proactively ensures team and CXE leadership is up to date, and supports activities and initiatives through active and conscious communications

• Performance management: Maintains structure and records of results; collaborates with, and reports to CXE leadership as needed

• Dental industry experience is an advantage but not a prerequisite

If you’re ready to combine creativity with purpose and make a real difference in how customers connect with technology, this is your opportunity to shine. Join us and help shape the future of dentistry—one experience at a time!

Join us in shaping a company culture that makes Monday mornings worth it

We are an exciting, visionary, and international place to work. But most of all, we are a diverse group of over 50 different nationalities in our DK office who all contribute to an awesome company culture. We partake in social clubs, monthly Friday social activities, as well as various in-team activities. If that’s not enough, then add on:

• An attractive healthcare package to keep you fit and well

• Breakfast every day, and a delicious and healthy lunch cooked by our private chefs

• Good work/life balance e.g., work from home policy for up to 2 days per week

• Amazing location – our office is located in the heart of Copenhagen, right next to Kongens Nytorv

• A joint purpose: to enable dentists to provide superior patient care to every patient, every time

We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.

About us

3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn.