Customer Experience and Education Associate

Are you passionate about creating unforgettable customer experiences? Do you thrive in combining creativity with structure, and love turning ideas into engaging learning and educational experiences? If so, we want you to join our Customer Experience & Engagement (CXE) Team!

The Customer Experience & Engagement Team in 3Shape is a global team with the strategic responsibility to deliver on customer training, education, clinical consultancy, support and success. And we are looking for a customer experience and education associate to join our Global Academy and Clinical Consultancy team.

In this role, you’ll be at the heart of structuring our efforts to deliver on exciting educational programs for both our internal teams, and our customers – as well as supporting our key opinion leader program with events planning and management. Your mission? To help a team of dental professionals’ plan and deliver impactful education and customer experiences, in-person and online.

We’re looking for someone who:

• Thrives in structuring, coordinating and planning and enjoys working with a variety of stakeholders

• Has experience in supporting customer experience and engagement initiatives

• Has a genuine passion for education, training and great customer experiences

• Loves collaborating in a dynamic, forward-thinking environment where customer needs and understanding drives everything we do

• Thinks outside the box and brings fresh ideas to customer engagement

• Is fluent in English and curious to navigate and use digital tools and platforms

Essential duties:

Manage and coordinate global contributions to our customer training programs

• Collaborate closely with global, regional and local colleagues to coordinate customer training activities, and run a community across global and regional excellence centers. Prioritize and coordinate requests for customer training and materials out of the global team

• Consolidate performance data, and ensure continuous follow-up

Structure, plan and coordinate specific educational activities and events

• Plan, host and execute together with subject matter experts on internal and external education activities

• Support the planning, hosting and execution of KOL and contributor events at 3Shape HQ in Copenhagen

Support the management of our portfolio of educational and collaboration projects  

• Collaborate with various colleagues within Global Academy and Clinical Consultancy, to support management of our different internal and external programs

In the area of Customer Experience and Engagement we strive to build growth opportunities, and therefore the role, responsibilities and activities may change over time, as you and the area grow and mature.

Required competencies:

• Customer orientation: Maintains commitment to customers and colleagues, provides them with positive and supportive experience. Collaborative with a high level of engagement and customer service

• Professional presence: Demonstrates confidence and professionalism when interacting with guests and stakeholders and contributes to a welcoming environment

• Structured planning with attention to detail and organization: Ensures thorough planning and coordination, keeps detailed records, information, and organizes it in such a way that supports the organization and customers’ needs

• Stakeholder management: Ensures smooth collaboration across teams, through great stakeholder management; proactively ensures team and CXE leadership is up to date, and supports activities and initiatives through active and conscious communications

• Performance management: Maintains structure and records of results; reports to CXE leadership as needed

• Dental industry experience and/or experience from a commercial organization is an advantage but not a prerequisite

If you’re ready to combine creativity with purpose and make a real difference to how customers connect with technology, this is your opportunity to shine. Join us and help shape the future of dentistry—one experience at a time!

Join us in shaping a company culture that makes Monday mornings worth it

We are an exciting, visionary, and international place to work. But most of all, we are a diverse group of over 50 different nationalities in our DK office who all contribute to an awesome company culture. We partake in social clubs, monthly Friday social activities, as well as various in-team activities. If that’s not enough, then add on:

• An attractive healthcare package to keep you fit and well

• Breakfast every day, and a delicious and healthy lunch cooked by our private chefs

• Good work/life balance e.g., work from home policy for up to 2 days per week

• Amazing location – our office is located in the heart of Copenhagen, right next to Kongens Nytorv

• A joint purpose: to enable dentists to provide superior patient care to every patient, every time

We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.

About us

3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn.